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November
2009
Dear HZ Ford,
Recently I purchased a used Fusion and I just want
to say my buying experience was wonderful. Chris did a wonderful job
working with my financial needs and helped me get the car I wanted. Prior
to coming to Harold Zeigler I visited four other dealerships and had a
less than pleasant experience at all of them. I didn't feel pressured or
rushed and I am more than happy with my purchase. I can honestly say I
will recommend you guys to my friends and family. The six month warranty
was a huge seller for me, it reassured me I would be happy with my
pick. Thanks again
Blair
May 2009
I wanted to take a moment to commend one of your salespersons, Stan.
Recently, Stan has assisted us with the buy out of a lease and the
purchase of a mini-van. In both cases, Stan's customer service went above
and beyond the call of duty. Some un-planned events made getting to a
dealership very difficult , thanks to Stan, we
were able to complete both transactions without ever having to leave our
home. Now, that's the way to buy a car! I can honestly say that in the
past, I would have equated purchasing a car right up there with going to
the dentist for a root canal. Now, Stan, and Harold Zeigler, have my car buying business for life. Thank you for
making our recent purchase experience a postivie
on.
Gail C
I recently had my 2004 Endeavor repaired at your Mitsubishi Service
dept. My transmission broke down while visiting your city. The care given
to me and my car was exceptional. I am so grateful to Mark H. and everyone
who worked on my car.
I want to let you know your employees are the best I've dealt with.
Thank you so much for the wonderful service you provide. I will never
forget it!
Karen M
April
2009
Scott and
Ken, I wanted to thank the both you for your assistance this past weekend.
I believe both of you went beyond the call of duty to help a customer in
their time of need; especially considering I didn't even purchase my
vehicle from your location. Your efforts should be noted by the dealer and
BMW as well. There was also the BMW Tech who was called in on his day off
as your service department was closed. I believe his name was Doug. It
would be much appreciated if you could forward me his full name.
All three of
you did a great deal to show that each customer is truly valued and to
represent Harold Zeigler as an establishment that is committed to going
the extra mile. Your actions also cemented BMW as a company that will
stand behind their brand.
Thank you.
Jason P
Hi my name is Alex
Haggart; I work for the Suburban collection on the east side of the state.
Always been a huge Mitsubishi fan and have now had 3 in a row. Never
before now have I had a sales person enthusiastic about selling me one i
have always sold my self on your product as being in new car sales my self
I guess I expect a lot out of sales people. I feel you sales person
Christy Seitz more then exceeded my expectations. She did everything in
her power to EARN the sale. New car sales should be approached with the
attitude of earning sales not order taking! she is a great sales person
and you are lucky to have her on your staff! I will buy all future cars
from your Mitsubishi store! I bought my last 2 Mitsubishi (my eclipse and
my 08 lancer gts) from Moran over here in Southfield and I don't car how
far away you are I will come back in 2 years for my EVO you have a
customer from me now thank you for all you accommodations!
Alex
Haggart
March
2009
Yesterday,
I did a completely stupid thing after shopping at Meijer’s. I locked my
key in the trunk, with my dog looking on in the backseat. Happily, the
dealership is right next door! When I entered your building, from the
first moment I was greeted with friendly salesman, Sancho. Sancho brought me to
the service area and introduced me to Teresa and eventually Ed, your
detail man. Ed helped me get my key out (he had to remove my backseat).I
thought you should know that I was impressed by both your staff's
professionalism and over the top helpful approach to my little dilemma..Even my dog was
given biscuits. - Nancy N
Chad,
who is a parent here at Cross Creek, works for Harold Zeigler and they are
doing a service for schools which we have been utilizing here at Cross
Creek for the past 5 months. I thought you might be interested so am
sending this to you. Chad will come (along with others) from Harold
Zeigler, and pick up your car in the morning, do an oil change, wash the
outside and vacuum the inside of your vehicle and then bring the car back
to school for you. All this for only $21.95. The other neat thing about
this is you earn “points” so your next oil change is less money (and they
still do the wash and vacuum). I believe I spent $11.00 or $12.00 for my
2nd one.
As
I said, we have done this for several months now and there have been no
surprises, hidden costs or anything like that. We’ve even had some of our
employees have them do other work on their vehicles. To date, I have
received no negative comments from anyone here; in fact they have
continued to use the service on a regular basis. - Pam H
Purchasing
my car from your salesperson, Don, turned out to be the finest experience
that I have had in buying cars throughout my lifetime. Don was
particularly helpful throughout the entire process. Kevin also stepped in
a couple of times when I visited the showroom with questions and Don was
temporarily unavailable as he was working with other customers. The young
ladies in the center area also were always quick to say "Hello and May I
help you". Thank you for the experience of purchasing from your dealership
and thank you for carrying a fine product. -Virgil L
Feb
2009
Matt did an
excellent job for me. I really like working with him -Robert B
I have been
going to Harold Zeigler for service and purchases for the last 5 years and
am very happy with the way I am treated and the service performed. - John
N
Great
Service experience. Jack does a very good job and the technician took care
of all the necessary repairs. - James S
HZ was very
easy to work with, had our car ready when we arrived and explained things
well. - Brett W
Jan
2009
CJ-my new
Jeep Rocks! OMG I luv it and I am so thankful
for your hard work. Thanks again for all you did and yes luv my car and I am telling everyone to come see you.
- Heather G
Matt did an
excellent job for me. I really like working with him -Robert B
I
have
been going to Harold Zeigler for service and purchases for the last 5
years and am very happy with the way I am treated and the service
performed. - John N
Great Service
experience. Jack does a very good job and the technician took care of all
the necessary repairs. - James S
Dec
2008
I have always
been a Mustang fan, however rising a family has not allowed for this type
of car. So when my wife and I decided that we could make this purchase and
start the search, I was very excited.
After searching the internet and
making a call to Harold Zeigler I had the pleasure talking with Carly on the phone. Carly
cares for your internet Customer very well. She had a sale professional
waiting for my wife and me when we arrived. The car was inside in a warm
environment all clean and shinny.
Damon presented the car very
professionally and his product knowledge was evident. During the sales
negotiation we felt very comfortable and not pressured.
Every aspect
of the sale was handled professionally and made our purchase enjoyable.
We are enjoying our Mustang and are assured to be a return
Customer.
Thank you
Mark and Glenda Watervliet MI
This letter
is to let you know that your people did a great job of responding to
everyone of the items that I indentified that needed attention on our 2008
T&C Limited. Late this afternoon, I picked up the car at your
dealership. It was "spotless clean" and every item had been either fixed
or explained to my satisfaction. Jeff, Assistant Service Manager, is our
service representative. He kept me informed during the week as to the
progress of the work on the car. He also arranged for a Nitro that we
drove during the time the car was being worked on and fixed. Kevin, is the
person we dealt with in obtaining this vehicle; he is also the person we
worked with in obtaining the 2006 T&C Limited that we had before this
2008. One of the main reasons we came back to Zeigler was because of the
way Kevin worked with us. He is a great representative of your
organization. Let me also compliment Mike Millard. He has been a person
who has provided answers and has provided great service to us on both the
2006 and 2007 vans. These people are real assets to your organization.
Many times, people complain: "Too seldom do people say "Thanks".
Therefore, we want to say "Thank you for a job well done." -Richard T
I
wanted to write to compliment your dealership and outline a great
experience that my wife and I had with you folks over this past week. I
especially wanted to tell you how helpful everyone in your service
department was, especially Scott Hurley and Jack Alexander. My wife and I
were traveling from Chicago home to
Massachusetts when we decided to put the
top down in our 2002 T Bird, so we stopped at the Elkhart service
area. My wife had thrown a carryon bag in the roof well and I did not know
it. I put the top down and when I did the top pushed the bag down and
crushed a relay box and cooked it. We got your dealership number for the
Ford hotline. Jack gave us a number to call and we arranged for a tow from
the interstate. When we arrived at the dealership your service department
took our car right in and started work while Jack set us up with popcorn,
water and made us feel right at home. When it became apparent the car
would not be fixed by the end of the day, Jack made arrangements to get us
out to the interstate hotels and the next day when we needed to wait for
the part to arrive Jack pointed us in the direction of Enterprise when we
asked if we could rent a car from your company. Wednesday we were finally
on the road. Although I did not get the name of the service tech, I wanted
to thank him for his persistence because being somewhat of a backyard
mechanic, I know electrical problems are tough to diagnose and I also know
he stayed late Monday evening to work on our car even though he was
scheduled to leave at 5. Lastly, I was braced for an outrageous bill. I
was pleasantly surprised that the bill was fair and reasonable. So, a
great big Thanks to all who heeled us, it was greatly appreciated,
especially our service tech and Jack. -Roger P
Nov
2008
I just wanted
to say "Thanks" for the care and follow up you provided my parents, Frank
and Barbara, on the repair of their minivan AC repair. Having dealt with
your dealership twice I can say you have terrific people. If I did not
live in San
Diego, I would buy a card from you anytime. Sincerely,Chris L
My daughter,
Michelle, recently purchased a jeep from your dealership and there are a
few people that need to be recognized for their extraordinary
service--especially one individual. First, your finance
person--Unfortunately I never did get his name. He took his time with my
daughter and reviewed a number of details for which I am grateful. Second,
your Used Vehicle Director, Brad Dodge, for
allowing the sales person to do this thing so that the sale could be
completed. Third and far from the least, the sales person, Tim, who went
completely out of his way to make certain my daughter had the vehicle she liked and the vehicle best
suited for her. I cannot say enough about Tim. Thank you so very much for
your fine service. -Thomas B
I was very
pleased with Steve and the service department. Keep up the good work,
Steve and crew. -Wilma P
Steve S is a
very nice salesman. He sold us our 2007 Ford F150 and pervious trucks. We
are very happy with his service and will continue to buy from him in the
future. -Deanna S
Steve S and
Dan L have always treated us fairly and with respect. We have been very
pleased with the service, honesty and promptness in Plainwell. They are
the reason we've kept returning since the early 1990s. - Hal R
October
2008
Completely
satisfied. They told me about maintance program,
but I don't remember an offer to set an appointment. I will keep you
address in case of questions later. The salesman was very professional.
-Nancy E
This
is the first Mercury we have purchased. It is everything I asked for in a
car. Our salesperson did a great job. Thank you -Anne
September 2008
Bob was
exemplary in all my dealings with the purchase off my new Lincoln. I feel I am
free to call him at anytime. -Martha K
Always
got in a short period of time for appointments - Gary P
Aug
2008
Excellent-
Lee was very up front and helped us make a great decision! -Cynthia D
This
is my 6th or 7th car I've gotten from Harold Zeigler. I've down business
with Bob for all my cars. I trust him; he has been very fair and helped
after my husband passed away. -Nila | 
